The survey results come during the yearly open enrollment period for health insurance, which lasts through
The five highest-ranking health insurance companies for 2020 are:
Centene: Overall satisfaction rating of 89.32%
- BCBS of
North Carolina: Overall satisfaction rating of 84.45% Cigna: Overall satisfaction rating of 83.95% Kaiser Permanente: Overall satisfaction rating of 83.59%
- Humana: Overall satisfaction rating of 83.38%
Consumers might be surprised to know that
The survey was constructed using companies with the most market share in the nation. Those health insurance providers were then ranked on customer service, claims service, cost, whether policyholders plan to renew, whether policyholders would recommend the company, and finally, the website and/or apps' usefulness.
"Our survey was designed to help consumers navigate the maze that can be choosing new health insurance," said
The rankings for our second through fifth spots are close.
Insure.com commissioned Op4G to survey more than 4,600 insurance customers nationwide in
Insure.com is owned and operated by
For more than 20 years, Insure.com has served as a comprehensive consumer resource for insurance information, offering expert advice, articles, news, and tools about car, home, health, and life insurance. Consumers have access to free car insurance quotes and guidance on finding the right insurance policy, saving money and solving claims problems.
Liberty Communications for